R23
MECH · 4-1
✓ VERIFIED VS. PUBLISHED SYLLABUS 2026-07-12
Total Quality Management
JNTUK R23 · MECH · semester 4-1 · syllabus
This JNTUK R23 open elective is listed for Mechanical Engineering (MECH). It is listed in semester 4-1. It carries 3 credits. The published coverage runs across 5 units, from Introduction through Iso9000.
Verified vs. published syllabus
Checked 12 Jul 2026
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Published evidence
✓ Verified
Checked 12 Jul 2026
Record 5 published units
Verification scope The course structure, credits, and unit-wise syllabus are sourced directly from JNTUK's official R23 Mechanical Engineering course structure and syllabus.
5 units, from Introduction to Iso9000. Tick off units as you cover them — your progress stays on this device.
Unit-wise syllabus
0 / 5 COVERED
UNIT 01 — Introduction
The concept of TQM, Quality and Business performance, attitude and involvement of top management, communication, culture and management systems. Management of Process Quality: Definition of quality, Quality Control, a brief history, Product Inspection vs, Process Control, Statistical Quality Control, Control Charts and Acceptance Sampling.
UNIT 02 — Customer Focus And Satisfaction
The importance of customer satisfaction and loyalty- Crating satisfied customers, Understanding the customer needs, Process Vs. Customer, internal customer conflict, quality focus, Customer Satisfaction, role of Marketing and Sales, Buyer – Supplier relationships. Bench Marketing: Evolution of Bench Marketing, meaning of Bench marketing, benefits of bench marketing, the bench marketing process, pitfalls of bench marketing.
UNIT 03 — Organizing For Tqm
The systems approach, Organizing for quality implementation, making the transition from a traditional to a TQM organizing, Quality Circles. Productivity, Quality and Reengineering: The leverage of Productivity and Quality, Management systems Vs. Technology, Measuring Productivity, Improving Productivity Re-engineering.
UNIT 04 — Unit IV
3-D OBJECT REPRESENTATION: spline representation, Hermitem THE COST OF QUALITY: Definition of the Cost of Quality, Quality Costs, Measuring Quality Costs, use of Quality Cost Information, Accounting Systems and Quality Management.
UNIT 05 — Iso9000
Universal Standards of Quality: ISO around the world, The ISO9000 ANSI/ASQCQ-Series Standards, benefits of ISO9000 certification, the third party audit, Documentation ISO9000 and services, the cost of certification implementing the system